Frequently Asked Questions

Yes, and it’s free with no obligation to book with us. Call us at (857) 928-0876 or fill out the quick form at stairhoppers.com/free-estimate and we’ll put together a quote for you. Our estimates are all-inclusive, meaning we don’t tack on surprise charges for stairs, fuel, mileage, furniture preparation, or packing materials. What we quote is what you pay.

The fastest way to check availability is to call us at (857) 928-0876 or request a free quote online. If you’re moving between May and September, weekends and the first and last week of each month book up first, so we recommend contacting us 4 to 5 weeks in advance. The earlier you book, the better your chances of securing your preferred moving date and time.

Booking your move is simple. Contact us by phone or complete our online quote form, and we’ll prepare a detailed estimate. Once you approve the quote, we’ll reserve your moving date with a deposit and assign you a dedicated move coordinator who will assist you every step of the way until moving day.

The more details you provide, the more accurate your estimate will be. Helpful information includes:

• Your pickup and delivery addresses (or ZIP codes)
• The size of your home or a general inventory of items
• Your preferred moving date
• Access details such as stairs, elevators, or long walking distances
• Whether you require packing services
• Any specialty items like pianos, safes, or gym equipment

Don’t worry if you don’t have all the details yet. Just give us a call and we’ll help you through the process.

We recommend scheduling your move as early as possible to ensure the best availability. During the busy moving season (May through September), booking at least 4 to 5 weeks in advance is highly recommended, especially for weekends and month-end dates. If your move is last-minute, contact us anyway and we’ll do our best to accommodate your schedule.

We understand that plans can change. If you need to reschedule, contact your move coordinator as soon as possible and we’ll do our best to accommodate your new date based on availability. Please note that deposits are non-refundable, and deposits from canceled moves cannot be transferred to a different reservation.

Yes. We offer full packing (your entire home), partial packing (just the rooms or items you’d rather not pack yourself), and fragile-only packing for delicate belongings. Our trained packing specialists carefully wrap, pack, and label every box to help ensure an organized move. We also specialize in packing artwork, antiques, electronics, and other valuables. If you need packing materials only, we can provide those as well.

Absolutely. Protecting your furniture is a core part of our moving process. Every piece of furniture is wrapped with professional moving blankets and shrink wrap before it leaves your home. Once loaded, everything is secured inside the truck using ratchet straps to prevent shifting during transportation. We also disassemble and reassemble most furniture at no additional charge. The only exception is cribs, which we ask customers to disassemble before our arrival for safety reasons.

Yes. Our movers bring the necessary tools to safely disassemble and reassemble most furniture as part of your move. There is no additional charge for this service, only the labor time required. For liability and safety reasons, we ask customers to disassemble cribs before moving day.

The right crew size depends on the size of your move and the accessibility of both locations. As a general guideline:

• Studio or one-bedroom apartments typically require a two-person crew.
• Two and three-bedroom homes usually require three movers.
• Larger homes may require four or more movers.

Factors such as stairs, elevators, long carries, and specialty items may affect our recommendation. During your estimate, we’ll determine the ideal crew and truck size to ensure your move is completed efficiently.

Yes. We provide professional moving services for apartments, condos, single-family homes, offices, commercial spaces, retirement communities, and in-house moves where furniture needs to be relocated within the same building. Whether you’re moving locally or long distance, our experienced team is ready to help.

Yes. Our crews are trained and equipped to move heavy and specialty items including pianos, gun safes, commercial safes, fitness equipment, pool tables, large appliances, and other oversized items. Please let us know about these items when requesting your estimate so we can assign the appropriate crew, equipment, and vehicle.

Yes. We provide both short-term and long-term storage solutions in our secure, climate-controlled storage facility. Every customer receives their own individual storage unit rather than a shared vault. Our facility is monitored with 24/7 security, and we can transport your belongings to and from storage as part of your moving service.

Absolutely. Long-distance and interstate moving are among our specialties. We provide moving services throughout the contiguous United States using dedicated trucks, meaning your belongings are never combined with another customer’s shipment. You’ll receive an upfront flat-rate quote, express delivery, and direct transportation from your old home to your new one.

While we don’t provide furniture disposal services, we can transport unwanted furniture or household items to a donation center or approved disposal facility as part of your move. Standard hourly moving rates apply, along with any disposal or recycling fees charged by the receiving facility. We recommend discussing these arrangements with your move coordinator before moving day.

Yes. In addition to local and long-distance moving, we offer packing, unpacking, storage, furniture assembly and disassembly, office moving, apartment moving, senior moving, specialty item moving, and in-home moving services. Let your move coordinator know if you require any additional services so we can customize your move.

For everyone’s safety, there are a few items we cannot transport. These include hazardous materials such as flammable liquids, propane tanks, explosives, corrosives, and chemicals, as well as perishable food, live plants, and pets. We also recommend personally transporting irreplaceable valuables such as jewelry, important documents, family photos, keys, and other sentimental items. If you’re unsure whether a particular item can be moved, simply ask your move coordinator.

Yes. We recommend removing the contents of all drawers and packing them into moving boxes. Empty drawers help reduce the weight placed on the furniture, prevent drawers from opening during transport, and minimize the risk of damage. Taking this extra step helps ensure your furniture arrives safely.

Yes. All filing cabinets should be completely emptied before moving. Wooden cabinets and furniture with drawers should also have all contents removed to prevent damage during transportation and to make the items safer and easier to handle.

Before moving day, all appliances should be emptied, cleaned, and disconnected. Dishwashers, refrigerators, washing machines, dryers, and microwaves should be free of water and contents. Please note that our movers are not licensed plumbers or electricians, so customers should arrange for qualified professionals to disconnect appliances, gas lines, water lines, chandeliers, or any permanently installed fixtures before the move.

If it becomes clear that you won’t be fully packed before your scheduled move, contact your move coordinator as soon as possible. Depending on availability, we may be able to provide professional packing services before or on moving day, or help reschedule your move if necessary. If only a small number of items remain unpacked, our movers can often complete the packing on-site. Please note that additional packing time and materials will be added to your final moving cost.

Yes. You can purchase moving boxes and packing supplies directly from us before your move. If you choose our professional packing service, all packing materials are included. If you’re packing yourself, we can also bring additional supplies on moving day if requested in advance.

At the beginning of your move, our crew will perform a walkthrough with you to identify everything that will be moved and anything that should remain behind. For additional clarity, we recommend labeling rooms or placing notes on items that are not being moved.

A simple labeling system makes unpacking much easier. Clearly label every box on the top and at least three sides with the destination room, such as “Kitchen,” “Master Bedroom,” or “Office.” When we arrive at your new home, our movers will work with you to place every item in the correct room according to your instructions.

Customers are responsible for obtaining any required parking permits before moving day. Whenever possible, moving trucks should be able to park as close to the entrance as possible. For certain Boston moves, we may be able to assist with obtaining permits for an additional charge, except during peak periods such as August and September 1st. Please discuss your parking situation with your move coordinator at least five business days before your move.

Many apartment buildings and office properties require elevator reservations, loading dock scheduling, Certificates of Insurance (COIs), or designated moving time windows. Customers should reserve elevators or loading docks with building management before moving day and obtain any necessary parking permits. If your building requires a COI, simply let your move coordinator know and we’ll provide it. To avoid delays, please inform us of any building requirements at least five business days before your scheduled move.

The length of your move depends on several factors, including the size of your home, the number of belongings, access at both locations (stairs, elevators, long carries, parking distance), and whether everything is packed before the movers arrive. As a general guideline, a one-bedroom apartment may take just a few hours, while larger homes can take most of the day. Your move coordinator will provide a more accurate time estimate based on your specific move.

Yes. Like most local moving companies, we have a 3-hour minimum for local moves. Your move coordinator will confirm the minimum labor requirements when booking your move. Long-distance and interstate moves are quoted as flat-rate, all-inclusive services rather than by the hour.

Absolutely. Our movers will place your furniture and boxes in the rooms you specify and are happy to rearrange furniture until you’re satisfied with the layout. We want to make sure you’re completely comfortable before we leave.

Unfortunately, no. For insurance and liability reasons, customers are not permitted to ride in the moving truck. We recommend arranging your own transportation to your new home before moving day.

While we appreciate the willingness of family and friends to help, we recommend allowing our professional movers to handle all lifting, carrying, loading, and unloading. Our crews are trained to work efficiently and safely together, and having untrained helpers can actually slow down the move and create potential liability concerns. Friends and family can be most helpful by assisting with packing before moving day or caring for children and pets during the move.

No. For the safety and well-being of your pets, we cannot transport animals in our moving trucks. We recommend making separate travel arrangements and keeping pets in a safe, quiet location during the move.

Yes. Our experienced movers are prepared to work in most weather conditions, including rain and snow. We use professional equipment and protective materials to help keep your belongings safe throughout the move. To help us work safely and efficiently, we recommend clearing walkways, driveways, and entrances of snow, ice, or other hazards before our arrival.

Yes. A deposit is required to reserve your moving date and secure your crew. Please note that deposits are non-refundable. If you cancel your move, the deposit cannot be refunded or transferred to a different reservation. We recommend booking only once you’re confident in your moving date.

Your deposit is collected when you book your move, and the remaining balance is typically due upon completion of the move once everything has been delivered and placed in your new home. Your move coordinator will review all payment details with you before moving day so there are no surprises.

Travel time between your pickup and delivery locations is considered working time because your belongings are loaded in the truck and being transported safely. We do not charge more than the normal travel time for a commercial moving truck traveling between our warehouse, your pickup location, and your destination. Please note that some roads restrict commercial vehicles, so alternate routes may occasionally be required.

While it may seem like a good way to reduce costs, we recommend allowing our professional movers to handle all lifting, loading, and unloading. Our crews are trained to work safely and efficiently together, and having untrained helpers can actually slow the move down and increase labor time. Friends and family are often most helpful by assisting with packing before moving day or caring for children and pets during the move.

Tipping is never required, but it is always appreciated if you’re happy with the service provided. Many customers choose to tip each mover individually based on the quality of service and the complexity of the move. While the amount is entirely up to you, a common guideline is to tip each mover according to the length of the move and your overall satisfaction.

Yes. Every move includes basic valuation coverage as required by law, providing protection for your belongings while they are in our care. For customers moving higher-value items or seeking greater peace of mind, we also offer additional valuation and protection options. Your move coordinator will be happy to explain the available coverage options and help you choose the level of protection that best fits your move. You can also learn more by visiting our Moving Insurance page.

Protecting your furniture is one of our highest priorities. Before any item leaves your home, our movers carefully wrap furniture with professional moving blankets and shrink wrap to help prevent scratches, dents, and other damage. Once loaded, everything is secured inside the moving truck using heavy-duty ratchet straps to minimize movement during transportation. We also disassemble and reassemble most furniture at no additional charge, ensuring each piece is transported safely and reassembled correctly at your new home.

We recommend personally transporting irreplaceable valuables such as jewelry, important documents, family photos, passports, cash, keys, medications, and sentimental keepsakes whenever possible. For larger valuables including artwork, antiques, mirrors, sculptures, musical instruments, electronics, and specialty furniture, please let your movers know before loading begins. Our team will use the appropriate packing materials, wrapping techniques, and handling procedures to provide these items with the extra care and protection they deserve.

Yes. Long-distance and interstate moving are among our specialties, and we provide moving services throughout the contiguous United States. Unlike many moving companies that combine shipments, we use dedicated trucks whenever possible, meaning your belongings travel directly from your old home to your new one. You’ll receive an upfront, flat-rate, all-inclusive quote with no hidden fees, so you’ll know exactly what to expect from start to finish.

Getting a quote is easy and completely free. Call us at (857) 928-0876 or complete our online Free Moving Estimate form. To provide the most accurate quote, we’ll ask for your pickup and delivery locations, move date, inventory, access details, and any specialty items you may have.

Delivery times vary depending on the distance, route, weather, and scheduling requirements. During your estimate, your move coordinator will provide an expected delivery window based on your specific move. Because we use dedicated trucks whenever possible, your belongings are transported directly to your destination without unnecessary delays caused by combining multiple shipments.

No. We strive to provide dedicated trucks for long-distance moves whenever possible. This means your belongings are not mixed with another customer’s shipment, helping reduce handling, minimize delays, and provide faster, more reliable delivery.